VELFAC strive to create an effective partnership which results in accurate and on time deliveries suited specifically to each project.
Receipt of goods
The responsibility for delivered VELFAC products is transferred to the customer as soon as the elements are unloaded. Equipment and methods applied during unloading and handling of VELFAC elements must not inflict any damage, and the protective wrapping must not be removed until installation of the elements.
When the goods have been unloaded, you must check the contents against the delivery note and ensure there are no transport damages. If the contents are not correct or any transport damage has occurred, you must make a note of this on the delivery note, and inform VELFAC within 7 days of receipt by calling 01223 897100.
If you are using a VELFAC Approved Installer, they will provide this service as part of their standard package.
Please do not dispose of any damaged items without the prior consent of VELFAC LTD. Failure to follow these procedures will harm your ability to receive replacement goods free of charge.